Terms and conditions
The basis on which SOS Landscaping quotes and carries out work.
1. About us
Work is carried out by Signature Outdoor Spaces, trading as SOS Landscaping, of 24 Common Lane, Kenilworth, CV8 2ER. Contact: 07466 254430, finchfinishings@gmail.com. Working hours are 7:00am – 6:00pm.
2. Quotes
All quotes are free and carry no obligation. Quotes are given after seeing the garden, because price depends on access, ground conditions and logistics. For local work we usually price the job the same day or the next day, and aim to have every quote with you within 48 hours of the enquiry at the latest.
Around 95% of jobs are quoted as a fixed price, agreed in writing before work begins. A day rate is used occasionally where a fixed price genuinely does not suit the work; where that applies it is stated in the quote.
3. Changes to the work
A fixed price covers the work described in the quote. If you ask for additional work, or something is uncovered during excavation that could not reasonably be seen when quoting, we will explain it and agree any change with you before continuing.
4. Materials
Materials are purchased by you, the customer. We advise on layout and on which materials suit the space and budget, and you buy them directly from the supplier. This means there is no mark-up and you can see exactly what you are paying for the stone, timber or turf. Responsibility for material choice, delivery and any supplier shortfall or defect therefore sits with the supply arrangement you make, although we will always help resolve problems where we can.
5. Design advice
Layout and material advice given while quoting is practical, on-site advice. It is not a professional garden design service and does not include CAD drawings or printed plans.
6. Payment
On smaller jobs payment is made on completion. On larger jobs payments are staged: one payment at the end of the first week and the balance on completion. Payment terms for your job are confirmed in your quote.
7. Access and site conditions
Please make sure we have access to the garden on the agreed dates, along with a route for materials and spoil. Where access is restricted this is taken into account when quoting. Work is weather dependent; where conditions make it unsafe or would affect quality, we will reschedule and keep you informed.
8. Aftercare
We stand behind our work. If anything needs attention after we have finished, call Guy Finch and he will come back and put it right. This covers our workmanship. It does not cover damage caused by third parties, misuse, alterations made by others, or normal weathering and settlement of natural materials.
9. Accreditations
SOS Landscaping is Checkatrade approved and CHAS accredited. There is always a team of at least two people on site.
10. Cancellation
If you need to cancel or postpone booked work, please tell us as soon as possible so the dates can be reallocated. Where materials have already been ordered by you, that arrangement is between you and the supplier.
11. Governing law
These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.